Mediation is one of the three strategies of conflict resolution: mediation, negotiation, and group problem solving. Mediation is a communication process in which the individuals with a problem work together, assisted by a neutral third party, to solve the problem. The mediator is the neutral third party who facilitates the problem solving process and helps the disputant’s negotiation an agreement. In the mediation process, the mediator creates and maintains an environment that fosters mutual problem solving. During the mediation, the disputing parties listen to each other’s points of view, identify interests contributing to the conflict, create options that address the interests of both of them, evaluate these options according to objective criteria, and create an agreement. Although the mediator is responsible for controlling the process, the disputants control the outcome. Participation in mediation is voluntary, and the mediator does not judge, impose a decision, or force a solution.

Peer Mediation Form